Frequently Asked Questions
Everything you need to know about your Ivy Beauty experience.
Are Ivy Beauty products cruelty-free?
Yes, we are committed to ethical beauty. All Ivy Beauty products are 100% cruelty-free and never tested on animals.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you are unsatisfied with your purchase, please contact our support team to initiate a return.
Are your skincare products suitable for sensitive skin?
Most of our products are formulated with gentle, natural ingredients. However, we recommend checking the full ingredient list on each product page and performing a patch test before full application.
How can I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.